• Uncover the real customer problems hidden behind assumptions and conventional solutions
• Hypothesise potential solutions and quickly test them with safe-to-fail probes
• Understand how people, hardware, software, organisations, and other components come together in an optimal customer experience
• Write stories that help you find solutions that deliver more value to customers and the business
• Think about problems and projects in more agile, nimble, and open-minded ways

The Robertsons’ approach to analytical thinking will be valuable to anyone who wants to build better software in agile environments: analysts, developers, team leads, project managers, software architects, and other team members and stakeholders at all levels of experience.

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The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.