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Description - Helping Clients Claim Their Benefits by Elizabeth Perkins

People working in a wide range of occupations and organizations provide their clients with information and advice about social security benefits. Some of these people are benefits specialists, but for many - social workers, general practitioners, librarians, for example - the provision of information and advice about benefits is ancillary to their primary role. These people are "informal benefits advisers". This report examines the work of informal benefits advisers. It identifies many of the professions and organizations which provide benefits-related information and advice. It develops a categorization of the different types and levels of service provided by informal advisers, and discusses the factors which determine the nature of the service provided by an individual adviser. Finally, the report analyzes the information resources that are required to support the variety of services provided by informal benefits advisers.

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