Description - How to Get What You Want from Almost Anybody: Your Self-Defense Consumer Guide by T. Scott Gross
In this insightful book, readers will learn how to get the full attention they deserve and the best deal possible. They'll discover how to deal with everyone from waiters, sales clerks and service attendants to car salesmen and real estate agents. Filled with easy-to-use checklists, insightful anecdotes and proven strategies for getting good service, this book is a must for every consumer.
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