Do you know someone who hates to admit when they're wrong? Read on.Not Just Words: How a Good Apology Makes You Braver, Bolder, and Better at Life shows readers how to improve their relationships by learning how to deliver a good apology—and why it's important.Using case studies and anecdotes, the author demonstrates how a sincere and thoughtful apology can transform stuck or damaged relationships, restore confidence and assurance in any situation, and solve a host of problems that can arise out of human interactions, whether at work, in families, in intimate relationships, with friends and roommates, or with strangers.Drawing from spiritual, sociological, and psychological principles, Not Just Words illustrates how communicating regret and remorse has played an important role in cultures all over the world and throughout history. Even without benefit of cultural or religious grounding, many people today are using the tool of the artful apology to improve their relationships, their emotional control, and their lives.