Operational support and analysis by Stationery Office (9780113314294)

Description - Operational support and analysis by Stationery Office

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

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Computing & information technology »
Computer science

Other Editions - Operational support and analysis by Stationery Office

Paperback / softback
(November 2013)

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Operational support and analysis

ITIL intermediate capability handbook 2nd ed

Stationery Office

Alison Cartlidge

The Stationery Office

Description - Operational support and analysis by Stationery Office

Other Editions - Operational support and analysis by Stationery Office

(02) 9457 1190