Project Managing ITSM from Hell: (Implement ITIL That Works!!) by Brian Johnson (9789077212219)

Description - Project Managing ITSM from Hell: (Implement ITIL That Works!!) by Brian Johnson

A humorous look at some of the worst aspects of IT service management that covers such topics as: Doing nothing, Continuing to do nothing whilst looking like doing something; graphs, GANTT charts, and similar time wasting activities; estimating how bad things are, and damage limitation; providing less with more; getting the IT infrastructure you want.

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Classification:
Computing & information technology »
Computer science

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Project Managing ITSM from Hell: (Implement ITIL That Works!!)

Brian Johnson

itSMF - The IT Service Management Forum

Paul Wilkinson

Description - Project Managing ITSM from Hell: (Implement ITIL That Works!!) by Brian Johnson

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