Combining empirical and theoretical perspectives, David KnightsandHugh Willmott show how both term and practice shaped the recent widely adopted policies of downsizing', restructuring and emphasis on process' rather than task.

Well-known contributors analyze the impact of Business Process Reengineering in a number of settings: supermarkets and the food chain; the public sector; banks.

The theoretical history of Business Process Reengineering is also detailed in relation to ideas about bureaucracy, hierarchy, transformation and design.