Description - Total Quality Management Text with cases by Amrik Sohal
Continuous cost reduction, productivity and quality improvement are mandatory for organizations to remain in business. Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. This book is built around a five part model, with the core of the model being the customer-supplier interface. Case studies are from the Pacific Rim region, and include Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
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