The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson (9781482295658) | BooksDirect

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Description - The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

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Other Editions - The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson

Call Center Handbook by Keith Dawson

Paperback / softback
(November 2003)

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