BooksDirect

Customer services

Customer Advisory Boards by David L Loudon Customer Advisory Boards
David L Loudon
Paperback , Oct '03
RRP: $110.00 $107.80
Customer Visits: Building a Better Market Focus by Edward F. McQuarrie Customer Visits: Building a Better Market Focus
Edward F. McQuarrie
Paperback , Apr '08
RRP: $131.00 $128.38
The Dark Side of CRM by Bang Nguyen The Dark Side of CRM
Bang Nguyen
Paperback , Sep '15
RRP: $112.00 $109.76
Acquiring, Processing, and Deploying by M. Larry Shillito Acquiring, Processing, and Deploying
M. Larry Shillito
Hardback , Sep '00
RRP: $231.00 $226.38
A Practical Guide to Call Center Technology by Andrew Waite A Practical Guide to Call Center Technology
Andrew Waite
Paperback , Jan '02
RRP: $98.99 $97.01
How to Measure Customer Satisfaction by Nigel Hill How to Measure Customer Satisfaction
Nigel Hill
Hardback , Aug '17
RRP: $399.00 $391.02
Tourist Customer Service Satisfaction by Francis Noe Tourist Customer Service Satisfaction
Francis Noe
Hardback , Jul '10
RRP: $336.00 $329.28
The Dark Side of CRM by Bang Nguyen The Dark Side of CRM
Bang Nguyen
Hardback , Aug '15
RRP: $305.00 $298.90
Factory Information Systems: Design and Implementation for Cim Management and Control by John Gaylord Factory Information Systems:...
John Gaylord
Paperback , Dec '19
RRP: $133.00 $130.34
How to Win at CRM by Seth Kinnett How to Win at CRM
Seth Kinnett
Hardback , Jul '17
RRP: $131.00 $128.38
The New Customer Experience Management: Why and How the Companies of the Future Address Their Customers' Needs Proactively by Ivaylo Yorgov The New Customer Experience...
Ivaylo Yorgov
Paperback , Nov '22
RRP: $69.99 $68.59
Customer Visits: Building a Better Market Focus by Edward F. McQuarrie Customer Visits: Building a Better Market Focus
Edward F. McQuarrie
Hardback , Aug '08
RRP: $399.00 $391.02
The Call Centre Dictionary by Madeline Bodin The Call Centre Dictionary
Madeline Bodin
Paperback , Jan '02
RRP: $73.99 $72.51
Excellence in Managing Worldwide Customer Relationships by Thomas A. Cook Excellence in Managing Worldwide...
Thomas A. Cook
Hardback , Nov '16
RRP: $189.00 $185.22
Maximizing Callcenter Performance by Madeline Bodin Maximizing Callcenter Performance
Madeline Bodin
Paperback , Jan '99
RRP: $58.99 $58.40
Business Excellence by Suresh Patel Business Excellence
Suresh Patel
Hardback , Aug '16
RRP: $92.99 $91.13
Customer Relationship Management in the Digital Age by G. Shainesh Customer Relationship Management...
G. Shainesh
Hardback , Jun '25
RRP: $420.00 $411.60
Electronic Customer Relationship Management by Jerry Fjermestad Electronic Customer Relationship Management
Jerry Fjermestad
Hardback , Jan '06
RRP: $462.00 $452.76
Electronic Customer Relationship Management by Jerry Fjermestad Electronic Customer Relationship Management
Jerry Fjermestad
Paperback , Jun '16
RRP: $118.00 $115.64
Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships by Daniel Lafrenière Delivering Fantastic Customer...
Daniel Lafrenière
Paperback , Nov '19
RRP: $46.99 $46.05
A Practical Guide to CRM by Janice Reynolds A Practical Guide to CRM
Janice Reynolds
Paperback , Feb '02
RRP: $98.99 $97.01
Designing the Best Call Center for Your Business by Brendan Read Designing the Best Call Center for Your Business
Brendan Read
Paperback , Jan '05
RRP: $98.99 $97.01
Leading the Customer Experience by Sarah Cook Leading the Customer Experience
Sarah Cook
Hardback , Sep '15
RRP: $79.99 $78.39
Customer Service Delivery in Africa: Consumer Perceptions of Quality in Selected African Countries by Robert Ebo Hinson Customer Service Delivery...
Robert Ebo Hinson
Paperback , Feb '24
RRP: $90.99 $89.17
Sponsorship: For a Return on Investment by Guy Masterman Sponsorship: For a Return on Investment
Guy Masterman
Hardback , Jul '07
RRP: $399.00 $391.02
Performance Measurement and Leisure Management by Konstantinos Alexandris Performance Measurement and Leisure Management
Konstantinos Alexandris
Paperback , Apr '13
RRP: $71.99 $70.55
Consumer Services and Economic Development by Colin C. Williams Consumer Services and Economic Development
Colin C. Williams
Paperback , Apr '97
RRP: $120.00 $117.60
The Experience by Lior Arussy The Experience
Lior Arussy
Hardback , Jan '02
RRP: $56.99 $55.85
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century by Keith Dawson Call Center Savvy: How to...
Keith Dawson
Hardback , Jul '17
RRP: $378.00 $370.44
Meeting Customer Needs by Ian Smith Meeting Customer Needs
Ian Smith
Paperback , Oct '03
RRP: $96.99 $95.05
Marketing Logistics by Martin Christopher Marketing Logistics
Martin Christopher
Hardback , Dec '15
RRP: $305.00 $298.90
Protecting Main Street by Paul C. Lubin Protecting Main Street
Paul C. Lubin
Paperback , Feb '15
RRP: $101.00 $98.98
A Practical Guide to CRM: Building More Profitable Customer Relationships by Janice Reynolds A Practical Guide to CRM:...
Janice Reynolds
Hardback , Jul '17
RRP: $357.00 $349.86
Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success by Rick Adams Practical Customer Success...
Rick Adams
Paperback , Jun '21
RRP: $69.99 $68.59
The Internet and the Customer-Supplier Relationship by Stefano Ronchi The Internet and the Customer-Supplier...
Stefano Ronchi
Hardback , Nov '17
RRP: $273.00 $267.54
Performance Measurement and Leisure Management by Konstantinos Alexandris Performance Measurement and Leisure Management
Konstantinos Alexandris
Hardback , Sep '09
RRP: $189.00 $185.22
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