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Customer services

On Time, In Full by Timothy McLean On Time, In Full
Timothy McLean
Paperback , Apr '17
RRP: $77.99 $76.43
Improving Food and Beverage Performance by Keith Waller Improving Food and Beverage Performance
Keith Waller
Paperback , Nov '96
RRP: $105.00 $103.95
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels by Philip Berners The Practical Guide to Achieving...
Philip Berners
Paperback , Jul '22
RRP: $79.99 $79.19
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels by Philip Berners The Practical Guide to Achieving...
Philip Berners
Hardback , Jul '22
RRP: $305.00 $301.95
Digital Channels and Social Media Management in Luxury Markets by Fabrizio Mosca Digital Channels and Social...
Fabrizio Mosca
Paperback , Apr '20
RRP: $101.00 $99.99
Digital Channels and Social Media Management in Luxury Markets by Fabrizio Mosca Digital Channels and Social...
Fabrizio Mosca
Hardback , Dec '17
RRP: $336.00 $332.64
Total Quality Service by D.H. Stamatis Total Quality Service
D.H. Stamatis
Hardback , Aug '95
RRP: $284.00 $278.32
How to Manage the IT Help Desk by Noel Bruton How to Manage the IT Help Desk
Noel Bruton
Paperback , Apr '02
RRP: $158.00 $156.42
Quick Service Restaurants, Franchising, and Multi-Unit Chain Management by Francis A Kwansa Quick Service Restaurants,...
Francis A Kwansa
Paperback , Jun '02
RRP: $131.00 $128.38
Process Mastering by Paul Harsin Process Mastering
Paul Harsin
Paperback , Jan '98
RRP: $77.99 $70.19
Sustaining High Performance by Stephen Haines Sustaining High Performance
Stephen Haines
Hardback , May '95
RRP: $273.00 $267.54
The Dark Side of CRM by Bang Nguyen The Dark Side of CRM
Bang Nguyen
Paperback , Sep '15
RRP: $112.00 $109.76
Customer Advisory Boards by David L Loudon Customer Advisory Boards
David L Loudon
Paperback , Oct '03
RRP: $110.00 $107.80
How to Measure Customer Satisfaction by Nigel Hill How to Measure Customer Satisfaction
Nigel Hill
Hardback , Aug '17
RRP: $399.00 $391.02
Acquiring, Processing, and Deploying by M. Larry Shillito Acquiring, Processing, and Deploying
M. Larry Shillito
Hardback , Sep '00
RRP: $231.00 $226.38
A Practical Guide to Call Center Technology by Andrew Waite A Practical Guide to Call Center Technology
Andrew Waite
Paperback , Jan '02
RRP: $98.99 $98.00
The Dark Side of CRM by Bang Nguyen The Dark Side of CRM
Bang Nguyen
Hardback , Aug '15
RRP: $305.00 $301.95
Tourist Customer Service Satisfaction by Francis Noe Tourist Customer Service Satisfaction
Francis Noe
Hardback , Jul '10
RRP: $336.00 $332.64
Customer Visits: Building a Better Market Focus by Edward F. McQuarrie Customer Visits: Building a Better Market Focus
Edward F. McQuarrie
Paperback , Apr '08
RRP: $131.00 $128.38
Factory Information Systems: Design and Implementation for Cim Management and Control by John Gaylord Factory Information Systems:...
John Gaylord
Paperback , Dec '19
RRP: $133.00 $131.67
The New Customer Experience Management: Why and How the Companies of the Future Address Their Customers' Needs Proactively by Ivaylo Yorgov The New Customer Experience...
Ivaylo Yorgov
Paperback , Nov '22
RRP: $69.99 $69.29
Customer Visits: Building a Better Market Focus by Edward F. McQuarrie Customer Visits: Building a Better Market Focus
Edward F. McQuarrie
Hardback , Aug '08
RRP: $399.00 $395.01
How to Win at CRM by Seth Kinnett How to Win at CRM
Seth Kinnett
Hardback , Jul '17
RRP: $131.00 $128.38
Customer Service Over the Phone by Stephen Coscia Customer Service Over the Phone
Stephen Coscia
Paperback , Jan '99
RRP: $52.99 $52.46
Fairness in Consumer Contracts: The Case of Unfair Terms by Chris Willett Fairness in Consumer Contracts:...
Chris Willett
Hardback , Oct '07
RRP: $315.00 $311.85
Protecting Main Street by Paul C. Lubin Protecting Main Street
Paul C. Lubin
Hardback , Aug '10
RRP: $305.00 $301.95
Sport and Policy by Barrie Houlihan Sport and Policy
Barrie Houlihan
Hardback , Feb '16
RRP: $399.00 $395.01
Maximizing Callcenter Performance by Madeline Bodin Maximizing Callcenter Performance
Madeline Bodin
Paperback , Jan '99
RRP: $58.99 $58.40
The Call Centre Dictionary by Madeline Bodin The Call Centre Dictionary
Madeline Bodin
Paperback , Jan '02
RRP: $73.99 $73.25
Designing the Best Call Center for Your Business by Brendan Read Designing the Best Call Center for Your Business
Brendan Read
Paperback , Jan '05
RRP: $98.99 $98.00
Customer Service Delivery in Africa: Consumer Perceptions of Quality in Selected African Countries by Robert Ebo Hinson Customer Service Delivery...
Robert Ebo Hinson
Paperback , Feb '24
RRP: $90.99 $90.08
A Practical Guide to CRM by Janice Reynolds A Practical Guide to CRM
Janice Reynolds
Paperback , Feb '02
RRP: $98.99 $98.00
Excellence in Managing Worldwide Customer Relationships by Thomas A. Cook Excellence in Managing Worldwide...
Thomas A. Cook
Hardback , Nov '16
RRP: $189.00 $185.22
Business Excellence by Suresh Patel Business Excellence
Suresh Patel
Hardback , Aug '16
RRP: $92.99 $91.13
Performance Measurement and Leisure Management by Konstantinos Alexandris Performance Measurement and Leisure Management
Konstantinos Alexandris
Paperback , Apr '13
RRP: $71.99 $71.27
Electronic Customer Relationship Management by Jerry Fjermestad Electronic Customer Relationship Management
Jerry Fjermestad
Hardback , Jan '06
RRP: $462.00 $457.38
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