BooksDirect

Customer services

People in Delivery by Shalini Vallepur People in Delivery
Shalini Vallepur
Paperback , Aug '23
20% OFF!
RRP: $24.03 $19.22
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara Unreasonable Hospitality:...
Will Guidara
Paperback , Jan '24
20% OFF!
RRP: $36.99 $29.59
Competing Against Luck by Clayton M. Christensen Competing Against Luck
Clayton M. Christensen
Paperback , Nov '16
20% OFF!
RRP: $34.99 $27.99
Raving Fans! by Kenneth Blanchard Raving Fans!
Kenneth Blanchard
Paperback , Sep '98
20% OFF!
RRP: $19.99 $15.99
Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage by Nicolaj Siggelkow Connected Strategy: Building...
Nicolaj Siggelkow
Hardback , Jun '19
20% OFF!
RRP: $62.99 $50.39
The Trusted Advisor by David H. Maister The Trusted Advisor
David H. Maister
Paperback , Jan '02
RRP: $48.43 $43.58
Customer Service Wolf by Anne Barnetson Customer Service Wolf
Anne Barnetson
Hardback , Nov '19
Hospitality: Industry and Customer Service by Yvonne Ashton Hospitality: Industry and Customer Service
Yvonne Ashton
Paperback , Oct '06
The Customer Service Zoo by Catherine DeVrye The Customer Service Zoo
Catherine DeVrye
Paperback , May '99
On Time, In Full by Timothy McLean On Time, In Full
Timothy McLean
Paperback , Apr '17
RRP: $77.99 $76.43
Improving Food and Beverage Performance by Keith Waller Improving Food and Beverage Performance
Keith Waller
Paperback , Nov '96
RRP: $105.00 $103.95
Digital Channels and Social Media Management in Luxury Markets by Fabrizio Mosca Digital Channels and Social...
Fabrizio Mosca
Paperback , Apr '20
RRP: $101.00 $99.99
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels by Philip Berners The Practical Guide to Achieving...
Philip Berners
Paperback , Jul '22
RRP: $79.99 $79.19
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels by Philip Berners The Practical Guide to Achieving...
Philip Berners
Hardback , Jul '22
RRP: $305.00 $301.95
Total Quality Service by D.H. Stamatis Total Quality Service
D.H. Stamatis
Hardback , Aug '95
RRP: $284.00 $278.32
Digital Channels and Social Media Management in Luxury Markets by Fabrizio Mosca Digital Channels and Social...
Fabrizio Mosca
Hardback , Dec '17
RRP: $336.00 $332.64
Quick Service Restaurants, Franchising, and Multi-Unit Chain Management by Francis A Kwansa Quick Service Restaurants,...
Francis A Kwansa
Paperback , Jun '02
RRP: $131.00 $128.38
How to Manage the IT Help Desk by Noel Bruton How to Manage the IT Help Desk
Noel Bruton
Paperback , Apr '02
RRP: $158.00 $156.42
Process Mastering by Paul Harsin Process Mastering
Paul Harsin
Paperback , Jan '98
RRP: $77.99 $70.19
Sustaining High Performance by Stephen Haines Sustaining High Performance
Stephen Haines
Hardback , May '95
RRP: $273.00 $267.54
Fairness in Consumer Contracts: The Case of Unfair Terms by Chris Willett Fairness in Consumer Contracts:...
Chris Willett
Hardback , Oct '07
RRP: $315.00 $311.85
Customer Service Over the Phone by Stephen Coscia Customer Service Over the Phone
Stephen Coscia
Paperback , Jan '99
RRP: $52.99 $52.46
Protecting Main Street by Paul C. Lubin Protecting Main Street
Paul C. Lubin
Hardback , Aug '10
RRP: $305.00 $301.95
Sport and Policy by Barrie Houlihan Sport and Policy
Barrie Houlihan
Hardback , Feb '16
RRP: $399.00 $395.01
Customer Advisory Boards by David L Loudon Customer Advisory Boards
David L Loudon
Paperback , Oct '03
RRP: $110.00 $107.80
A Practical Guide to Call Center Technology by Andrew Waite A Practical Guide to Call Center Technology
Andrew Waite
Paperback , Jan '02
RRP: $98.99 $98.00
Acquiring, Processing, and Deploying by M. Larry Shillito Acquiring, Processing, and Deploying
M. Larry Shillito
Hardback , Sep '00
RRP: $231.00 $226.38
The Dark Side of CRM by Bang Nguyen The Dark Side of CRM
Bang Nguyen
Hardback , Aug '15
RRP: $305.00 $301.95
The Dark Side of CRM by Bang Nguyen The Dark Side of CRM
Bang Nguyen
Paperback , Sep '15
RRP: $112.00 $109.76
How to Measure Customer Satisfaction by Nigel Hill How to Measure Customer Satisfaction
Nigel Hill
Hardback , Aug '17
RRP: $399.00 $391.02
Customer Visits: Building a Better Market Focus by Edward F. McQuarrie Customer Visits: Building a Better Market Focus
Edward F. McQuarrie
Paperback , Apr '08
RRP: $131.00 $128.38
Tourist Customer Service Satisfaction by Francis Noe Tourist Customer Service Satisfaction
Francis Noe
Hardback , Jul '10
RRP: $336.00 $332.64
Customer Visits: Building a Better Market Focus by Edward F. McQuarrie Customer Visits: Building a Better Market Focus
Edward F. McQuarrie
Hardback , Aug '08
RRP: $399.00 $395.01
Factory Information Systems: Design and Implementation for Cim Management and Control by John Gaylord Factory Information Systems:...
John Gaylord
Paperback , Dec '19
RRP: $133.00 $131.67
How to Win at CRM by Seth Kinnett How to Win at CRM
Seth Kinnett
Hardback , Jul '17
RRP: $131.00 $128.38
The New Customer Experience Management: Why and How the Companies of the Future Address Their Customers' Needs Proactively by Ivaylo Yorgov The New Customer Experience...
Ivaylo Yorgov
Paperback , Nov '22
RRP: $69.99 $69.29
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