BooksDirect

Customer services

Business Excellence by Suresh Patel Business Excellence
Suresh Patel
Hardback , Aug '16
RRP: $92.99 $91.13
Maximizing Callcenter Performance by Madeline Bodin Maximizing Callcenter Performance
Madeline Bodin
Paperback , Jan '99
RRP: $58.99 $58.40
Electronic Customer Relationship Management by Jerry Fjermestad Electronic Customer Relationship Management
Jerry Fjermestad
Hardback , Jan '06
RRP: $462.00 $457.38
Electronic Customer Relationship Management by Jerry Fjermestad Electronic Customer Relationship Management
Jerry Fjermestad
Paperback , Jun '16
RRP: $118.00 $116.82
Excellence in Managing Worldwide Customer Relationships by Thomas A. Cook Excellence in Managing Worldwide...
Thomas A. Cook
Hardback , Nov '16
RRP: $189.00 $185.22
A Practical Guide to CRM by Janice Reynolds A Practical Guide to CRM
Janice Reynolds
Paperback , Feb '02
RRP: $98.99 $98.00
Designing the Best Call Center for Your Business by Brendan Read Designing the Best Call Center for Your Business
Brendan Read
Paperback , Jan '05
RRP: $98.99 $98.00
Customer Relationship Management in the Digital Age by G. Shainesh Customer Relationship Management...
G. Shainesh
Hardback , Jun '25
RRP: $420.00 $415.80
The Call Centre Dictionary by Madeline Bodin The Call Centre Dictionary
Madeline Bodin
Paperback , Jan '02
RRP: $73.99 $73.25
Sponsorship: For a Return on Investment by Guy Masterman Sponsorship: For a Return on Investment
Guy Masterman
Hardback , Jul '07
RRP: $399.00 $395.01
Customer Service Delivery in Africa: Consumer Perceptions of Quality in Selected African Countries by Robert Ebo Hinson Customer Service Delivery...
Robert Ebo Hinson
Paperback , Feb '24
RRP: $90.99 $90.08
Performance Measurement and Leisure Management by Konstantinos Alexandris Performance Measurement and Leisure Management
Konstantinos Alexandris
Paperback , Apr '13
RRP: $71.99 $71.27
Consumer Services and Economic Development by Colin C. Williams Consumer Services and Economic Development
Colin C. Williams
Paperback , Apr '97
RRP: $120.00 $118.80
Leading the Customer Experience by Sarah Cook Leading the Customer Experience
Sarah Cook
Hardback , Sep '15
RRP: $79.99 $79.19
Customer Relationship Management in Electronic Markets by Gopalkrishnan R Iyer Customer Relationship Management...
Gopalkrishnan R Iyer
Hardback , May '04
RRP: $83.99 $82.31
Customer Service Marketing: Managing the Customer Experience by Edwin N. Torres Customer Service Marketing:...
Edwin N. Torres
Paperback , Dec '22
RRP: $83.99 $83.15
The Complete Guide to Customer Support by Joe Fleischer The Complete Guide to Customer Support
Joe Fleischer
Paperback , Jan '02
RRP: $94.99 $94.04
Customer Relationship Management: A Global Perspective by Gerhard Raab Customer Relationship Management:...
Gerhard Raab
Hardback , Apr '08
RRP: $305.00 $301.95
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction by Andrew Waite A Practical Guide to Call...
Andrew Waite
Hardback , Jul '17
RRP: $368.00 $364.32
Customer Service Delivery in Africa: Consumer Perceptions of Quality in Selected African Countries by Robert Ebo Hinson Customer Service Delivery...
Robert Ebo Hinson
Hardback , Feb '24
RRP: $273.00 $270.27
Customer Relationship Management by Simon Knox Customer Relationship Management
Simon Knox
Hardback , Oct '02
RRP: $131.00 $129.69
Better Customer Service: Simple Rules You Can Apply Today by Edward C. Brewer Better Customer Service:...
Edward C. Brewer
Paperback , Jun '21
RRP: $71.99 $71.27
Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success by Rick Adams Practical Customer Success...
Rick Adams
Hardback , Jun '19
RRP: $88.99 $88.10
The New Customer Experience Management: Why and How the Companies of the Future Address Their Customers' Needs Proactively by Ivaylo Yorgov The New Customer Experience...
Ivaylo Yorgov
Hardback , Nov '22
RRP: $273.00 $270.27
Measuring Customer Service Effectiveness by Sarah Cook Measuring Customer Service Effectiveness
Sarah Cook
Hardback , Oct '04
RRP: $305.00 $298.90
Customer Loyalty Programmes and Clubs by Stephan A. Butscher Customer Loyalty Programmes and Clubs
Stephan A. Butscher
Hardback , Mar '02
RRP: $305.00 $301.95
Retail Supply Chain Management by James B. Ayers Retail Supply Chain Management
James B. Ayers
Paperback , Sep '21
RRP: $69.99 $69.29
Performance Measurement and Leisure Management by Konstantinos Alexandris Performance Measurement and Leisure Management
Konstantinos Alexandris
Hardback , Sep '09
RRP: $189.00 $187.11
Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success by Rick Adams Practical Customer Success...
Rick Adams
Paperback , Jun '21
RRP: $69.99 $69.29
A Practical Guide to CRM: Building More Profitable Customer Relationships by Janice Reynolds A Practical Guide to CRM:...
Janice Reynolds
Hardback , Jul '17
RRP: $357.00 $353.43
The Internet and the Customer-Supplier Relationship by Stefano Ronchi The Internet and the Customer-Supplier...
Stefano Ronchi
Hardback , Nov '17
RRP: $273.00 $270.27
Digital Economy for Customer Benefit and Business Fairness: Proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019 by Grisna Anggadwita Digital Economy for Customer...
Grisna Anggadwita
Paperback , Aug '22
RRP: $200.00 $198.00
Customer Relationship Management in the Digital Age by G. Shainesh Customer Relationship Management...
G. Shainesh
Paperback , Jun '25
RRP: $122.00 $120.78
Predictive Dialing Fundamentals by Aleksander Szlam Predictive Dialing Fundamentals
Aleksander Szlam
Paperback , Jan '96
RRP: $75.99 $75.23
Better Customer Service: Simple Rules You Can Apply Today by Edward C. Brewer Better Customer Service:...
Edward C. Brewer
Hardback , Jun '21
RRP: $305.00 $301.95
Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise by Anna Brzozowska Managing Customer Relationships...
Anna Brzozowska
Paperback , May '24
RRP: $101.00 $98.98
Results 37 - 72 of 888