Description - Customer Service by Andrew Sturdy
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
Buy Customer Service by Andrew Sturdy from Australia's Online Independent Bookstore, BooksDirect.
A Preview for this title is currently not available.
No Stock on Hand, Supplier Has No Due Date for Supply.
