The Call Center Handbook by Keith Dawson (9781482280623)

Description - The Call Center Handbook by Keith Dawson

This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.

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Classification:
Computing & information technology »
Computer networking & communications

Other Editions - The Call Center Handbook by Keith Dawson

Paperback / softback
(March 2007)

Paperback / softback
(November 2003)

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson

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The Call Center Handbook

Keith Dawson

Description - The Call Center Handbook by Keith Dawson

Other Editions - The Call Center Handbook by Keith Dawson

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